Certification and qualification

All our guides are passionate, certified Swiss Cycling Guides. Their qualifications are evidenced by years of trail experience and specialized training, ensuring a rewarding and secure experience for our clients.

Cancellation

Your experience with Freebike Guide is valuable, and we understand that unforeseen circumstances may arise at times. Here's our cancellation policy:

Client Cancellation: For cancellations made 30 to 5 days prior to the outing, 50% of the total cost will be refunded. For cancellations within 72 hours or less before the outing, no refund will be provided.

Guide Cancellation: Your safety is our top priority. If weather conditions or the level of risk deem the outing inappropriate, the guide reserves the right to cancel. In such cases, a full refund will be issued or the outing will be rescheduled for a later date.

Training and security

We value your safety and enjoyment on the trails. We recommend that our clients have adequate fitness and off-road biking experience before participating in our tours and training sessions. Our guides are here to provide you with advice and techniques to maximize your experience safely.

Responsability

FreeBike Guide is committed in providing you an unforgettable experience on the trails. However, please note that our guides absolve themselves of any liability in the event of an accident. We strive to select competent and experienced guides to ensure your safety and satisfaction.

It is imperative that each rider adjusts their speed and remains in control of their bike at all times. No guide will be able to brake on behalf of the riders. By participating in FreeBike Guide's guided tours and training sessions, each rider accepts this individual responsibility and agrees to adhere to the safety instructions provided by the guide.

Equipment's conformity

We kindly ask that the equipment used adheres to the following criteria:

Children aged 5 to 7: For classes, your mountain bikes must be in good condition, either full-suspension or rigid, it doesn't matter.

Children aged 8 to 10: For classes, your mountain bikes must be in good condition, full-suspension. (E-bikes from 16 years old).

Adolescents aged 11 to 14, 15 to 17 years old: For classes or enduro tours, your mountain bikes and E-bikes must be in good condition, full-suspension with a minimum of 120mm of travel at the front and rear. (E-bikes from 16 years old).

Gourmet ride: Only E-Bikes are allowed and must be in good condition, full-suspension with a minimum of 140mm of travel at the front and rear. (E-bikes from 16 years old). Alcohol will be tolerated during our gourmet rides, but it must be consumed in moderation as remember we will be cycling.

Participating in our mountain bike mechanics course with your own equipment offers a more personalized experience and allows you to become familiar with the specifics of your bike directly. Please ensure to bring your mountain bike and usual tools as this will enable you to better understand the procedures on the equipment you regularly use. This will make learning more concrete and allow you to immediately apply your new skills to your own bike.

We emphasize the importance of the condition of personal equipment to ensure a safe and enjoyable experience. Clients' personal bikes must be in good working order, with almost new brake pads. If specific equipment is required for a particular outing, an email will be sent to the client to inform them of the requirements.

Respecting the nature

We would like to emphasize the importance of respecting nature:

- No litter should be thrown in the mountains.

- No cutting of trails will be tolerated.

- Hikers have priority, and their right of way must be respected at all times and in all places.

Data collecting and confidentiality

We place great importance on the confidentiality of your information. The data you share with FreeBike Guide is used solely for the purpose of providing our services and offering you a personalized experience. We do not rent, sell, or share your information with third parties without your consent.

Cookies and online security

Freebike Guide uses cookies and other technologies to enhance your online experience and personalize our service. Your online security is our priority, and we take measures to protect your personal information from unauthorized access.

Contact us

If you have any questions, comments, or concerns regarding our services or policies, please feel free to contact us at the following address: freebikeguide@gmail.com. Our team is here to assist you and make your experience with Freebike Guide as enjoyable as possible.

We thank you for your trust and interest in FreeBike Guide. We look forward to accompanying you on your biking trail adventures!

Best regards,

FreeBike Guide's team

Freebike Guide's General Terms